Customer care

FAQ

Answers to the questions we hear most often.

Are your products authentic?

Yes. We are aware that cheap counterfeits and replicas of K-beauty products circulate online, often at prices that look too good to be true. We always recommend buying from a retailer you can trust. Asian Routine works only with vetted suppliers and manufacturers, and we sell original, safe products that meet our quality standards. Every item in our catalogue is checked for authenticity before it reaches you.

How long does delivery take?

Delivery times depend on your location and chosen shipping method. Estimates are shown at checkout once you enter your postcode.

Can I return an opened product?

Hygiene products may have restrictions once opened. If something arrives damaged or faulty, contact us and we will help.

Do you ship outside the UK?

We currently focus on UK delivery. International options will be announced if and when they become available.

How do I track my order?

Once your order is dispatched, you will receive a confirmation email with tracking information where available.

More detailed answers will be added as we approach launch. Cannot find what you need? Contact us.